About us

Mantel is an Australian-owned, IT Professional Services consultancy, focused on emerging technology to help advance our clients by leveraging AI, Digital, Cloud, Data & Security technology. We are a fully AI-enabled technology consultancy and the partner that bridges the gap between blue-sky ambition and practical steps to deliver value. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a row!

We hire smart and talented people and get out of their way. As a principle-based organisation, we have a flat structure with no hierarchy. By focusing on our five principles and not getting caught up in red tape, we trust you to get the job done!

About the role

In this role you will be building, configuring, and automating technology solutions to deliver business value. You will be expected to collaborate with business users to understand their needs from the platform, leading enhancement projects, building a Salesforce roadmap, and providing ongoing support and training to users. Most importantly, you will enable users to get the most out of our customised Salesforce solution.

Your day-to-day

• Lead: Proactively lead Salesforce strategy to have a best-in-class solution for the business, by working with key stakeholders to identify opportunities and establish & maintain a roadmap.

• Collaborate: Proactively collaborating with stakeholders to gather requirements, architect solutions, conduct testing and deliver high quality & effective Salesforce solutions within project timelines.

• Configuration Changes: Implementing and managing Salesforce configuration updates utilising the existing suite of tools & products, including (but not limited to) flows, approval processes, page layouts, fields, record types, reports, dashboards and list views.

• User Management & Training: Managing roles, profiles, users, permission sets, apps, and home pages. Providing ongoing support to users, addressing queries and issues promptly, while also conducting comprehensive training sessions to maximise user proficiency.

• Data Integrity: Implementing strategies to enhance Salesforce data quality, leveraging automation and best practices to optimise data integrity.

• Integrations: Providing hands-on support for new integrations and resolving integration-related issues with other systems, such as accounting and payroll systems, and assisting with data synchronisation. In addition to installing and configuring 3rd party packages.

• System Maintenance: Conducting routine system maintenance activities, including security reviews, release updates, and health checks, to ensure optimal platform performance.

What you’ll need to be successful

• Advanced Salesforce Administrator Certification (Additional certifications are advantageous).

• Experience developing, improving, automating and implementing streamlined and customised processes, including change management experience.

• Working understanding of Apex, Visualforce and Lightning Components.

• Hands-on experience with Salesforce PSA tools (e.g. Klient, Certinia PS Cloud, Precursive, Mission Control) is highly regarded.

• At Mantel we want you to be yourself. We trust our team members to use their professional judgment while treating colleagues and clients with respect, compassion, and professionalism in alignment with our five principles.

• You take ownership, always stepping up to help and prioritising your teammates. You're also a clear, kind communicator who makes sound decisions based on good judgement. 

• Experience working in a similar role within Professional Services is highly beneficial.
  

What you can expect from us

• We believe in unique experiences for all. Our My Deal program allows you to tailor your yearly plan, with the support of your Leader, to decide on what’s most important to you. That might be extra professional development, extra annual or parental leave, time to work on your side hustle, or something else completely different! One size does not fit all.

• You’ll get all the tools you need to hit the ground running including a new phone, laptop & swag.

• A true investment in your AI-first career. We are a fully AI-enabled consultancy and provide you with the tools to lead. This includes access to the Mantel AI Gateway, our secure, centralised platform with multiple AI models, plus a dedicated monthly budget and a safe environment to experiment and innovate.

• You’ll be genuinely supported by an organisation that cares about not only you but your family as well, Mantel offers Flexible Personal Leave options for those unplanned moments in life.

• We support a flexible hybrid approach to working which is guided by our principles; we trust each other to “make good choices” about the best workplace locations for the requirements of the project, role and client. This can change based on our client needs.

• Mantel is a certified Family Inclusive Workplace, which means we are committed to improving your wellbeing at work through leading practices on flexible work, parental leave, family care and family wellbeing

• We know you won’t have one job for life. At Mantel, we believe in supporting our team to take their career in a direction that aligns with their passions. We have internal opportunities across Cloud, Data, Security and Digital.

• Our elite partnerships are a direct result of our deep platform mastery. For you, this means you'll be working alongside teams with the highest levels of technical expertise and tackling the most complex, high-profile projects on the market. Check out our partner awards and recognitions here.

Click ‘Apply for this job’ to be considered for this role and our Talent team will be in touch.

We value a diverse workplace and strongly encourage people from all backgrounds and minority groups to apply.