About us

Mantel is an Australian-owned, IT Professional Services consultancy, focused on emerging technology to help advance our clients by leveraging AI, Digital, Cloud, Data & Security technology. We are a fully AI-enabled technology consultancy and the partner that bridges the gap between blue-sky ambition and practical steps to deliver value. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a row!

We hire smart and talented people and get out of their way. As a principle-based organisation, we have a flat structure with no hierarchy. By focusing on our five principles and not getting caught up in red tape, we trust you to get the job done!

Mantel Experience

Mantel Experience is the heartbeat of our internal operations, dedicated to empowering our people and powering our business. Comprising Finance, People & Culture, Talent Acquisition and Technology Operations, we work collaboratively to build a world-class environment where our team can thrive. From finding and nurturing the best talent to ensuring seamless operational, financial, and technical foundations, we provide the essential support structures that allow the broader Mantel team to focus on what they do best: delivering exceptional outcomes for our clients.

About the role

This role leads a team of Tech Ops & Systems experts, whilst also rolling their sleeves up and involved in executing & completing initiatives, in essence a ‘player & coach’ position. Sitting within the broader People Experience team, this role is essential for enabling our future business growth supporting our people in the most effective way possible.

Your day-to-day

• Tech Operations - lead and oversee day-to-day technology operations, ensuring smooth functioning of systems, networks and infrastructure. Ensure effective deployment, maintenance, support on issues and optimising organisational productivity.

• Leadership - provide strategic & people leadership of the function. Establishing clear strategic direction, an effective team & stakeholder cadence, proactively sharing strategy & priorities with key stakeholders. Work with the team to ensure effective execution of the strategy and continuous uplift of the function. Lead as ‘player & coach’ - leading the team whilst also rolling sleeves up and getting involved in executing & completing initiatives.

• System Admin & Maintenance - lead and oversee day-to-day admin of core business systems, including user management, controls, data integrity and system health & performance. Ensure proactive resolution of security vulnerabilities.

• Vendor Management - manage portfolio of external technology vendors, maintain relationships, stay informed about and action updates. Identify opportunities for, and make appropriate changes - in consultation with stakeholders - to optimise our investment in technology tools. 

• System Implementation - lead implementation of new systems and tools across the business, working closely with other teams and stakeholders to ensure fit for purpose and incorporating appropriate security controls.

• Security Risk Management - support CISO in conducting security risk assessments of business systems and technology stacks, ensure controls to mitigate risks are implemented, monitored and operate effectively. Lead completion of client security questionnaires and work with CISO to define and ensure effectiveness of ISMS, incl. ISO27001 compliance. 

• Process Automation & Workflow Optimisation - identify opportunities to automate repetitive tasks and manual processes, leveraging technology to increase productivity. Work with stakeholders to design & implement workflow optimisations that streamline operations and increase efficiency.

• Business Collaboration - work closely with business stakeholders to understand their technology and security needs, identify technology initiatives and prioritise initiatives accordingly.

• Technology Projects - manage the initiation and planning of technology projects in line with best practice implementation methodologies (Agile). Drive projects to completion whilst engaging & managing stakeholders along the way.
  

What you’ll need to be successful

• Proven experience in a startup, scale up or high growth organisation and the evolving technology requirements that support future growth required.

• Experience in a similar role within a “people based” business environment, for e.g. professional services, technology or digital focussed organisations preferred. 

• Experience working in a hybrid organisation and the complexities that poses with technology. 

• 'A forward-thinking mindset with an eye for leveraging AI to drive operational excellence and smarter decision-making across the tech function.

• Understanding of best practices with a pragmatic approach to know when and where to apply these.

• A consultative approach with strong communication skills and the ability to articulate complex technical requirements in simple & easy to understand terminology.

• At Mantel we want you to be yourself. We trust our team members to use their professional judgment while treating colleagues and clients with respect, compassion, and professionalism in alignment with our five principles.

• You take ownership, always stepping up to help and prioritising your teammates. You're also a clear, kind communicator who makes sound decisions based on good judgement.
  
  

What you can expect from us

• We believe in unique experiences for all. Our My Deal program allows you to tailor your yearly plan, with the support of your Leader, to decide on what’s most important to you. That might be extra professional development, extra annual or parental leave, time to work on your side hustle, or something else completely different! One size does not fit all.

• You’ll get all the tools you need to hit the ground running including a new phone, laptop & swag.

• A true investment in your AI-first career. We are a fully AI-enabled consultancy and provide you with the tools to lead. This includes access to the Mantel AI Gateway, our secure, centralised platform with multiple AI models, plus a dedicated monthly budget and a safe environment to experiment and innovate.

• You’ll be genuinely supported by an organisation that cares about not only you but your family as well, Mantel offers Flexible Personal Leave options for those unplanned moments in life.

• We support a flexible hybrid approach to working which is guided by our principles; we trust each other to “make good choices” about the best workplace locations for the requirements of the project, role and client. This can change based on our client needs.

• Mantel is a certified Family Inclusive Workplace, which means we are committed to improving your wellbeing at work through leading practices on flexible work, parental leave, family care and family wellbeing

• We know you won’t have one job for life. At Mantel, we believe in supporting our team to take their career in a direction that aligns with their passions. We have internal opportunities across Cloud, Data, Security and Digital.

• Our elite partnerships are a direct result of our deep platform mastery. For you, this means you'll be working alongside teams with the highest levels of technical expertise and tackling the most complex, high-profile projects on the market. Check out our partner awards and recognitions here.
  

Click ‘Apply for this job’ to be considered for this role and our Talent team will be in touch.

We value a diverse workplace and strongly encourage people from all backgrounds and minority groups to apply.