About us

Mantel is an Australian-owned IT Professional Services consultancy, focused on emerging technology to help advance our clients by leveraging AI, Digital, Cloud, Data & Security technology. We are a fully AI-enabled technology consultancy and the partner that bridges the gap between blue-sky ambition and practical steps to deliver value. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a row!

We hire smart and talented people and get out of their way. As a principle-based organisation, we have a flat structure with no hierarchy. By focusing on our five principles and not getting caught up in red tape, we trust you to get the job done!

Mantel Experience

Mantel Experience is the heartbeat of our internal operations, dedicated to empowering our people and powering our business. Comprising Finance, People & Culture, Talent Acquisition and Technology Operations, we work collaboratively to build a world-class environment where our team can thrive. From finding and nurturing the best talent to ensuring seamless operational, financial, and technical foundations, we provide the essential support structures that allow the broader Mantel team to focus on what they do best: delivering exceptional outcomes for our clients.

About the role

The Senior Technology Operations Specialist is responsible for the ongoing management, security, and strategic evolution of the organisation’s digital workplace. This role bridges the gap between high-level security architecture and hands-on technical operations. Having established a foundation of modern endpoint management and phishing-resistant identity, this role focuses on maintaining high-assurance security standards, driving operational efficiencies, and leading the continuous improvement of our global technology stack.

Your day-to-day:

Modern Endpoint Governance

Zero-Touch Management: Oversee and refine the established modern onboarding workflow. Ensure the continued integration of Apple DEP and Workspace ONE for seamless, over-the-air device configuration and direct-to-user shipping.
Endpoint Engineering: Maintain and expand the library of modular software packages and secure mobile profiles. Utilise custom scripts for silent installations and volume licensing across the Windows and Mac fleet.
Hardware Lifecycle: Lead ongoing relationships and device ordering with third-party hardware vendors, ensuring equipment standards meet evolving business needs.

Identity & Access Management (IAM)

High-Assurance Identity: Manage the phishing-resistant identity framework. Ensure the continued reliability of FIDO2 (WebAuthn) and Okta FastPass to provide a consistent passwordless experience for all managed devices.
Access Architecture: Maintain and optimise granular Okta Authentication Policies, leveraging device trust signals to enforce secure, risk-based access to corporate resources.
Identity Maturity: Serve as the functional owner for phishing-resistant MFA, continuously centralising lifecycle management to prevent the emergence of Shadow IT.

Platform Administration & Automation

SaaS & Cloud Admin: Lead the comprehensive administration of Google Workspace and Okta. Proactively use GAM and APIs to automate lifecycle tasks, security audits, and environment maintenance..
Workflow Optimisation: Partner with stakeholders to identify and implement new workflow optimisations. Own the existing automation suite to ensure it scales with the business.
Asset Management: Maintain accurate and rigorous records of assets, software licences, and user accounts for compliance and financial reporting.

Security Operations & Incident Response

Threat Response: Act as the first responder for CrowdStrike Falcon alerts, managing threat identification, network containment, and host remediation to ensure business continuity.
Security Maintenance: Conduct regular secure configuration reviews and manage critical network patching and firmware upgrades across five regional office locations.
Risk Mitigation: Identify and diagnose faults or malfunctions, implementing remedies that prevent recurrence and improve system performance.

Technology Uplift & Portfolio Management

Portfolio Optimisation: Partner with the Technology Operations Lead on SaaS vendor relations, performing technical assessments for new integrations and periodic cost-benefit analyses to optimise licence spend.
Stakeholder Collaboration: Work with internal teams and external providers to resolve complex issues and drive larger technology initiatives.
Training & Mentorship: Provide high-level guidance to end-users on technology usage and mentor junior team members in best practices.
Future-Proofing: Stay updated with emerging technologies and industry trends to ensure the technology stack remains modern and secure.

General Technology Operations

Assisting with Running the Service Desk Queue: Working with the Lead Tech Operations Specialist to manage incoming requests from staff around SaaS Applications and Day-to-Day support and Issues
Vendor assurance: Working with the CISO to support on activities for Clients
Internal Project work: Uplift to internal processes and Hardware to continuously make things better

What you’ll need to be successful:

Infrastructure: Solid understanding of network configuration and security patching across multiple physical sites.
Proven experience in a startup, scale up or high growth organisation and the evolving technology requirements that support future growth required.
Identity: Deep experience with Okta (FastPass, Device Trust) and FIDO2 standards.
MDM/UEM: Expert-level proficiency in Workspace ONE and Apple Business Manager.
Security: Hands-on experience with CrowdStrike Falcon or similar EDR platforms.
Automation: Advanced Google Workspace administration and command-line proficiency (GAM).
Experience in a similar role within a “people based” business environment, for e.g. professional services, technology or digital focussed organisations preferred.
Experience working in a hybrid organisation and the complexities that it poses with technology.
'A forward-thinking mindset with an eye for leveraging AI to drive operational excellence and smarter decision-making across the tech function.
Understanding of best practices with a pragmatic approach to know when and where to apply these.
A consultative approach with strong communication skills and the ability to articulate complex technical requirements in simple & easy to understand terminology.
At Mantel we want you to be yourself. We trust our team members to use their professional judgment while treating colleagues and clients with respect, compassion, and professionalism in alignment with our five principles.
You take ownership, always stepping up to help and prioritising your teammates. You're also a clear, kind communicator who makes sound decisions based on good judgement.

What you can expect from us:

We believe in unique experiences for all. Our My Deal program allows you to tailor your yearly plan, with the support of your Leader, to decide on what’s most important to you. That might be extra professional development, extra annual leave, time to work on your side hustle, or something else completely different! One size does not fit all.
You’ll get all the tools you need to hit the ground running including a new phone, laptop & swag.
A true investment in your AI-first career. We are a fully AI-enabled consultancy and provide you with the tools to lead. This includes access to the Mantel AI Gateway, our secure, centralised platform with multiple AI models, plus a dedicated monthly budget and a safe environment to experiment and innovate.
You’ll be genuinely supported by an organisation that cares about not only you but your family as well, Mantel offers Flexible Personal Leave options for those unplanned moments in life.
We support a flexible hybrid approach to working which is guided by our principles; we trust each other to “make good choices” about the best workplace locations for the requirements of the project, role and client. This can change based on our client needs.
We know you won’t have one job for life. At Mantel, we believe in supporting our team to take their career in a direction that aligns with their passions. We have internal opportunities across Cloud, Data, Digital, Delivery & Security.
Our elite partnerships are a direct result of our deep platform mastery. For you, this means you'll be working alongside teams with the highest levels of technical expertise and tackling the most complex, high-profile projects on the market. Check out our partner awards and recognitions here.
Mantel is a certified Family Inclusive Workplace, which means we are committed to improving your wellbeing at work through leading practices on flexible work, parental leave, family care and family wellbeing.

We value a diverse workplace and strongly encourage people from all backgrounds and minority groups to apply.